[sknapp]

I won't feel better until I get this off my chest. My daughter and son-in-law was traveling with a 6 month baby and a small dog from NY to CA. They were delayed over 4 hours in LaGuardia - understood. Obviously late for any connecting flight so had to stay over in Dallas - in a hotel that was over $300 a night and American only paid for half. Now they are starting to run low on formula and diapers. AA customer service suggested watering down milk ........... Why don't major hubs have formula and diapers in their convenience stores. It only seems to make sense. She can't have been the only baby in the world stuck in an airport. Don't they get ready to leave Dallas today and the plane has a power failure and there isn't another flight possibly until morning!! My god, just how long can you manage a small baby and a dog in an airport. No support from Customer Service at all. Plus the dog is a service dog and they still had to pay for it to fly. Sorry, as a mother I am so upset. I will never book with AA again. I just really needed to vent...........but I am still interested in getting major hubs to carry infant/baby supplies. I don't think we need as much of the candy they carry as we do diapers, wipes and formula. I appreciate that these is a forum to ventilate this through. I wonder if I should complain to teh official AA site or DOT or whomever? S.