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Old Aug 20, 2007, 1:31 PM
DeltaSucks DeltaSucks is offline
 
Join Date: Aug 2007
Location: Stuck in the Airport
Posts: 3
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Can someone post some items that should/should not be included in the letter for optimum results?

I know that with some companies if you mention a particular item, the complaint is automatically flagged for a certain response or if you complain about something else, they will simply discard your letter.