I recently called up the toll free number for delta to enquire about baggage policy only to have the agent bang the phone on me. i thought it was a mistake and called again, only to be rudely told and before i could ask excess baggage, the line was cut. I was extremely polite at all times.
i next called a local number, only to find the hanging up repeated. this guy who answered was also rude and hung up before my query was answered.
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