Complaint: Customer Service Poor Customer Service on British Airways
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Old Aug 6, 2011, 11:21 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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You should claim under EU regulation 261/04. You are entitled to €600 compnsation. A recent Court ruling has found an extnded delay (yours is certainly in that category) is to be treated like a cancllation. You can look this up on wikipedia. You can also ask EU claims to make a claim on your behaf for a fee. You can also file a letter of complaint to the following givt. Agncy and ask them to intervene on your behalf:
Complaints
Civil Aviation Authority
Room K401
CAA House
45-59 Kingsway
London
WC2B 6TE