[dknapp3]

I have flown AA/AE for many years but this time they may have lost my business. On occasion I have made connections at O’Hare when my incoming flight arrived moments before my connection departed. If it is only a matter of a few minutes my connection will wait because they know I am on the way. AA/AE could not care less. Last night (Aug. 8, 2011) at O’Hare my flight from Kansas City arrived just before my connection to Columbus departed. They know when a plane arrives. They knew I was on the way from only four gates down the line. Yet they slammed the door closed seconds before I got to the gate. A girl on my same flight broke into tears. On top of that AA/AE had us both pay for our hotel rooms for the low discount rate of $65 plus tax (it’s the weather’s fault of course). What a deal. When I asked they’re response was, “We don’t hold planes.” Really! I’m going to find an airline that does – at least one lousy minute.