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Old Aug 10, 2011, 7:47 PM
Ombudsman Ombudsman is offline
 
Join Date: Feb 2011
Posts: 136
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Which insurance company is handling your claim? There are several websites which will verify if a flight for a particular date was cancelled. I'm not sure why they would require a letter from the airline when they can simply verify the cancellation using information which is easily accessible to the general public.