Bags lie flat in the cargo compartment of the aircraft and they are stacked one on top of the other. It's possible yours was on the bottom and/or heavier bags were either stacked on top of it, or fell on it. Airlines have no control over that situation. That's the way they have to be loaded on the plane. If this was a good piece of luggage, it should not have shattered like that. Quality bags have steel frames. You should contact the manufacturer for replacement since it should be under warranty if it was new.
|