Complaint: Frequent Flyer Program AA Advantage
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  #11  
Old Aug 12, 2011, 4:37 PM
LITTLESTAR LITTLESTAR is offline
 
Join Date: Aug 2011
Posts: 1
Default Unable to use FF miles

I think my complaint is in line with what Moisha had to say in the first post. My wife and I have our own AAadvatage credit cards and after many years of spending we finally had over 50,000 miles each. When we first started, we hoped to build up to 60k miles to use for a first or business class seat. This year the opportunity came to use the milesaver option for Las Vegas next April. First I checked the flight availability and there was a R/T that was perfect and so i booked my flight. No problem and I paid the $5 fee.

Then I proceeded to log out and back in under my wife's account. Lo and behold the morning flight did not appear. Understand, that all seats were open except for the one I booked. Of course no where on the site does American inform you as to how many milesaver seats are available. I then call and Advantage rep and she started to give a story that people have booked this flight but haven't picked the seats yet. this is for next April 20 and all 16 or so seats were open. She would not tell me outright that only 1 milesaver seat is available . So what happens if a couple want to use the FF miles. Tough noogies-- go fly coach. Which is what we are doing for 37,500 miles each.

I always felt that it isn't worth using FF miles becausae airlines really don't want to give seats away. Basically we spent nearly $100k to go coach on a 5 1/2 trip.