Disgraceful
Gromit,
Strangely enough that is how the message came out. I kept going back to change the upper case letters into lower case but the site would not allow me to amend.
If getting a headache from reading the message (which was no fault of mine) is all you have to worry about then you are very lucky. I think you should get out more!
By the way, thank you for asking how my family got on so I will update you. They arrived at 02:35 a.m. with a 9 month old baby who had been constantly sick on the plane and no help from the attendants offered.
I travel a great deal (even on AA) and I have never encountered such a DISGRACEFUL way that the whole situation was handled.
Seeing that you are an "airline sympathiser" perhaps you have some inside knowledge and can get things changed.
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