Your post was difficult to read - an Enigma machine may help. While I understand that you are upset with the situation I am left confused. If I understood correctly your family was there for 10 hours? Why did they show up so early for a 6pm (or thereabouts) flight?
As a parent that has traveled extensively with small children I wonder why they did not pack for contingencies? I would NEVER rely on the airline to take care of necessities.
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