Quote:
Originally Posted by Jose Garrido
I had a terrible experience with Qatar Airways. Purchased 2 tickets Madrid/Bangkok and return on the internet with my credit card. When we were about to embark they asked for the original credit card - which I did not have on me, and forced me to purchase 2 new tickets. Over 1 month is gone now and they are seating on my cash - because of course both credit cards/banks paid them in full. Now they claim they are still analysing the situation because of some 'security' issues and are postponing the refund of the extra ticket. Stay away from them, there are other cheap alternatives out there and unless you are prepared to pay business/first there is nothing special about their service and their hub terminal is a basic old fashioned facility.
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Please note, not long ago, I had a similar experience with Qatar Airways, where they disallowed me a seat from Karachi to London. They asked me to produce my credit card and in fact I did show them all my credit cards, but the boarding agent on the gate told me that my credit card did not match what is in their system. As a result, I could not board the flight and had to purchase on the spot ticket which was very expensive and Qatar Airways would not reimburse me for my damages. I think you should complain about this airlines to Department of transportation as well as to the Federal trade commission. They probably would not investigate your case individually, but both the authorities told me that if this does become a recurring theme with this airline, they would investigate. Moreover, you could consider bringing your matter to small claims court. You can do it yourself without any money.
I think it would be very helpful if you do go to Federal trade commission website and file a complaint. Having two similar complaints in a short period of time would get their attention.
Karch