Did you know Direct Aiir charges a 'convenince fee' of $15.00 per flight or $30 for round trip ticket. It is stated they will charge convenience fee if you purchase ticket on line or over phone but that the fee is waved if purchased at the airport. However, I purchased my tickets at the gate and was still charged the fees.
I called Customer service and was told to email
customerservice@myrtlebeachdirectair.com. I was told on the phone that I would get a refund as this was billed in error. The ticket agent at the airport told me that this was an error and I would get a refund.
I sent an email to address above on August 7. I resent email 3 times and finally on August 20 got a response denying my claim for refund of convenience fee.
That's all! The convenience fee is for using the 50% fare...????
What's with this airline?
I am filing a complaint everyplace I can find as this is just wrong.