Quote:
Originally Posted by Jenniferhe
No reason was given for why the 1st flight was delayed at Toronto for 20 minutes. And another >30 minutes delay at Montreal is just waiting for the gate to get cleared.
I feel customers are just at airline's mercy in whether or not to be able to get to their destination on time.
By the way, am I entitled to get to the destination I paid for?
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yes you are entitled to get to your destination. However, with air travel comes pitfalls I.E. late arrival of aircraft, mother nature, and so much more that you could not even begin to fathom what goes on in our shoes
on a daily basis. If you were rebooked for the next available flight I.E. some destinations are not served daily either then consider a backup next time I.E. Westjet, Canjet etc......