[elizab1949]

I am sure you are correct, the airlines cannot be expected to hire as many new agents just because there is a hurricane. but that is not the point - this is not the first time there has been a big emergency where the airlines have been affected - this is not new and they (all airlines) should have been better prepared. No one waits for 2 hours to have a call answered, which is when I hung up. my daughter was calling at the same time, she got a message to leave her number and then received a call back 1.5 hours later. Paying customers can only be expected to have so much patience - and there is no excuse for an agent to say one thing and actually get it wrong on the reservation. even though one can't prove the mistake was made, that does not mean the airlines can't apologize and offer some compensation. These airlines are so mis-managed and are always crying victim - when in fact, they are profitable and if they don't see the $ it is because they are not managing the companies well. we have bailed out too many airlines that should have folded. my case is just one in a multitude of beefs I have with Delta.