My sympathy to you for losing a great vacation. Even though I work for AA, I understand your situation. Your destination no longer existed. I had the same problem a few years ago when my hotel was destroyed by a hurricane through Cancun. Even though the airport was operating from the college downtown, and my hotel was closed, the travel agent would not refund our tickets because the airline, not AA, was still flying. The day before, we finally got a refund and a rebooking to PVR. Sorry to hear of your airport trouble. So many of us agents are very caring and understanding. We are not allowed to break some rules, or be disciplined, or just cannot run out and fix the weather/plane, as we would all prefer.
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