[volos]

I had book an air ticket via EDREAMS for the London-Athens trip. I paid the company and got the confirmation about my payment. Then they informed me that the flight was canceled and I agreed to wait for a few days to get the money back. However, I was desperately waiting for the amount for three months by emailing to them but they didn't even give me a reply. I thought they want to keep silence so that I would be too tired to ask them for refund.

Here is an email they sent to me. It seems they want to rip-off online customers.

I am so sorry to post my complaint here as I couldn't bear any more the EDREAMS company.

In hope that someone can help or people need to be aware of the company and stay away from them.

> Dear customer,
>
> With regard to your flight reservation
> xxxxxx (I want to keep confidential my flight reservation) , we have correctly received the sum of 193.83gbp But
> unfortunately the airline has cancelled your reservation without
> issuing the ticket.
>
> You currently have three options:
>
> 1) We could recover the same flights for you but the price is not
> longer the same , theres a difference of 205gbp . So the total cost
> will be of 398.83gbp . If this new price is suitable for you , we
> could charge this difference of 205gbp on the credit card entered
> in the booking system .
>
> 2) Make a new reservation on the website with a different timetable or
> a different airline and use the transferred amount of 193.83 € as
> payment .You will have to enter a remark during the booking process
> that you had paid for the reference xxxxx, and after completing the
> form you should contact us via phone.
>
> 3) Provide us with your bank account details and we will refund your money.
>
> - Full name of the account owner
> - Postal address
> - The SWIFT code
> - IBAN/ ABA number
> - Name of the bank
>
> For more information do not hesitate to call or email us.
> Our contact numbers are from uk 09069000311 or + 34934457153
>
> Sorry for the inconveniences,
>
> Maria Curro
> Flights Department