I can only agree how frustrating it is when you leave something on a plane and you get no help from anyone - if anything get treated like a joke. Somehow a family heirloom which was tied around my neck came off while on the plane (it was the last thing I touched before entering the plane) and i only realised just before the passport check that it wasn't there. I tried all kinds of avenues from going back to the gate i exited to calling EVA lost property with the same response. In the end i accepted the loss but told the customer service person that if someone had found it and not tried to find the owner (me) they would get their karma coming back at them twice as bad. It was a carved deer antler that was of a pair and I'm hoping one day that it will find it's way home. I have noticed EVA has put a lost and found registry on their website for 2010/11. Wish they had it back in 2006