Quote:
Originally Posted by A320FAN
I have to agree with Gromit. You were late plain and simple. It is people like you who complain about the flight being trady but when your late for something your refusal to accept responsibility for your faults. Why should Alaska/Horizon give you anything. Your late your late. I do not issue meal vouchers for people who miss flights. I place them on standby for the next flight and that is that. If they want to be confirmed then there is a fee involved. As far as I can see, you may have walked into the Alaska/Horizon baggage service office with a chip on your shoulder since you refuse to except the burden of your doings to your self by turning up late.
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So because I am relying on an airline to get me to a destination, and having to debark that plane, go clear across to another terminal, I am to solely to blame? Check.
I get that stuff happens. It is what the airline industry does to make people feel better when stuff happens is what I am talking about. Even my good friend, who works for this airline, agrees that Alaska Airlines could have done more to aleve the situation.
What you guys are forgetting is the attitude those customer service representatives took with me. There wasn't apologetic tone, like is expected from a customer service representative. I worked in customer service for many years. Even my profession now requires me to have a level of customer service skills. There is always a way to kindly refuse service without being a jerk about it.
Whether I had an attitude, or not, that is beside the point. Yes, I was just simply wanting to get home. But that doesn't excuse three customer service representatives to attend to one customer (in this case that couple who lost their luggage in L.A.), when there are others waiting. Nor does it excuse their lack of interest in making sure the right bags were going to their rightful owner.
As I said before I asked, not demanded, three or more times if I could claim my bags. Everytime I asked, I was told to wait because all three of them were looking at one computer screen to help these other folks. One of them could have easily stole themselves away to assist me. And when I did get the assistance, I offered to show my ID, to ensure I was the proper owner of those bags. Now, seeing as how they saw me approach, instect the bags for the name on them, anyone could have said their name was William and walked off with them. With no means of verifying that I was the proper owner of the bags, that is a red flag for me. I work in Security, as a living. Something as simple as asking to verify my ID against the name and address on the bags should have been the procedure to follow. Instead all she did was check the name and ask for mine. When done she said, "good enough for me."
I find that a wee bit disturbing. Even if all the other complaints don't wash in your eyes, as I can see that they don't. The lack of security for the bags is certainly a reasonable issue that one could, or should have.