Complaint: Customer Service First time experience with Alaska Airlines
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  #7  
Old Sep 11, 2011, 1:09 PM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 363
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Quote:
Originally Posted by YouJustMe View Post
I think the key word here is "connecting" flight. If indeed the connecting flight was late, on the same airline, then they should have rebooked you on the next available flight. As far as meal vouchers, that depends on WHY the flight was late.
It depends on how the connecting flight is booked I have seen many times that people book 2 seperate itineraries for the sole purpose of saving a few dollars

If:

A. If the connecting flight was booked by a non-partner / airline not having an interline with Alaska he is on his own

B. 2 Seperate PNRs he is on his own

C. waht were the loads like on the following flights if sold out, then he could have been placed on standby until he got onto a flight.

Having personaly traveled on US Airways from LAS to FLL via PHX, there are several roaming electric carts to go from one end to another at a decent speed through out the airport inthe gate area. Of course these carts are not operated by the airlines, but the airport itself.