Airlines should not sell tickets which offer connctions which cannot be made. Clearly, this was a connecting flight, not a separate itinarary or the Alaska rep would not have accommodated him at all. The tone of this complaint overall is over the top, although to the OP's credit, he does acknowledge this. However, the attitude he complains of is endemic in the airline industry and this is compounded by the increasingly hostile, monopolistic practices of the "mega" carriers such as Delta/Northwest and United/Continental.
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