[sgp2011]

I dont know where to begin with what I am going through right now. I had booked a BA world traveler round trip for my mother using my husband's US credit card from MAA (india) to JFK through the BA website . However I had to call the next day to change the destination to EWR instead of JFK an paid the change fare and got the confirmation.The credit card was charged 3 days after the booking was done. Everything seemed to go on well until I tried to check in online 24 hrs prior to departure where the system went through the check in process completely and an email confirmation was sent as well. Called the US BA support to know why the check in detail is not showing on the website was told could be a problem with the system and to proceed to the airport for check in as there was no problem with the ticket which was booked as a third party ticket.

However when my mother reached the airport she was asked to wait at the check in counter and after couple of hours was told that they are not able to check in online and she had to go back home and call the toll free number to see if they can rebook her. Contacted the US BA support and they were unable to understand the reason for denial. They said everything is fine with the ticket. Spoke to the BA manager on duty at the airport who tried to check in again after the BA rep in US re validated the ticket but it failed. according to him it does not allow to check in online as its failing a credit card check. The BA rep in US said there was no need to do a credit card check as it was booked as third party and it shows in their system as booked for a third party.

However after standing at the airport for nearly 4 hours was asked to return home with no alternative give except to call the India ticketing toll free number which does not open until Monday. This happened on Sunday morning. She was accompanied by my dad who had come to see her off. He is a heart patient and was waiting all the while to know what was happening. We were calling all numbers to see if it could be sorted out. As the manager mentioned credit card issue my husband double checked the credit card statement and it shows money paid out to BA a fortnight ago itself.

I called the US BA support and tried to book it for monday which was not possible as it was booked so got it for tuesday. However when i try to do a online check in it still gives the same message

Sorry, we can't check you in at the moment but don't worry, if you give us a call, our agent may be able to 're-validate' or 're-issue' the ticket. Otherwise, we can fix it at the airport.

I am at a loss here as I am not sure what to do next. This has caused immense stress and strain for us as I had to make all these calls with a unwell toddler at hand. Hubby had travelled from his workplace to home to pick her up and was taking care of our son. Now he has gotten permission to work from home till tuesday however going by the error message I am not sure if she will be allowed to board. Could anyone help as to how to get this issue addressed and what kind o compensation can I receive for all this trouble and boarding denial for no fault of ours.

Thanks
psg