Dear Mr. O'Neal:
I am sorry for your continued disappointment.
I have forwarded your email to our Refunds Department for their review
of your United ticket. Please allow 7-10 business days for their
response. Unfortunately, they are also experiencing high email volume.
If you wish to follow up with them directly after 2 weeks, you may email
them at
refunds@united.com. Meanwhile, we appreciate your patience and
continued support. Thank you for choosing United.