This is not as positive at it appears. Many airlines, particularly Delta and US Airways, but perhaps others have adopted a policy of attempting to keep money they are not entitled to by simply rejecting every first claim, regardless of whether it has merit or not. This is based on the simple assumption that many customers will not perservere and it is therefore cheaper.
This is cynical and bordering on the fraudulent and frankly outrageous. Only re-regulation of these cynical parasites will stop this abusive practice.
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