Lesser of two evils is certainly possible, with pilots timing out.
(Customer service was horrible too. How cowardly for them not to come in and tell people what happened. Just left everyone standing there for 30 minutes 'waiting' for the rest of the bags).
If you have an organization where management is advising field employees to skip key functions, it's likely you have a culture that would allow other aspects other than baggage to be skipped.
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