I thank you for your service to our country.
Obviously the Spirit agents tried to seat you with your wife, which is great customer service. At that point, did you mention that you had a reserved seat and paid more? I bet you thought you were getting a free upgrade.
You have to understand that Spirit was designed with efficiency and low cost in mind. If you want a big seat, pay for it and don't change seats! The misunderstanding could have been avoided, maybe, but it doesn't look like your solution worked very well, did it?
They refunded you the extra cost after you requested it, didn't they?
So what's the real problem?
|