Quote:
Originally Posted by jimworcs
Adamr...
I know you are having fun, but read the bleedin complaints first. They didnt choose not to fly on the booked flight...Spirit cancelled it
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No, this isn't "fun" but I'm glad you'd like to discount my comments by putting me down.
YES they CHOSE not to fly with Spirit after a flight was cancelled for whatever reason. Spirit offered them the next available flight, but it wasn't good enough.
In the "Conditions of Carriage" for Spirit Airlines, found at
http://www.spirit.com/Content/Docume...f_Carriage.pdf
It is clearly stated that:
"When a customer holding a confirmed reservation on a flight will be delayed because of a schedule irregularity (including but not limited to, a missed connection,
flight cancellation, omission of a scheduled stop, substitution of equipment, a different class of service or schedule change), Spirit will rebook the customer on Spirit's first available flight on which seats are available to the customer's destination without additional
charge."
and:
"Spirit will not reimburse customers for flights that they take on other carriers."
Now this is the identical policy held by every other air carrier anywhere. When "Marie" contacted Spirit, regardless of her prejudice against Indian people, they would have rebooked her on the next available flight, exactly according to the conditions of carriage.
THAT obviously wasn't good enough for "Marie" so SHE decided to book another flight through Orbitz. Spirit did 100% of their obligation due to a cancelled flight. According to "Marie" she was promised a refund of $100 from someone. It's not clear who, but she needs to follow up with them and get her refund. Additionally she is ALSO requesting EXTRA money for her "time and trouble".
I can't shed any tears for her, because flights get cancelled for many reasons. Why should companies pay you for your trouble? Is that what we've come to?? If you want more money, take them to court and let the judge laugh at you. Actually, let me know when the court date is so I can come laugh, too.