Quote:
Originally Posted by Gromit801
adamr, if you're an employee of Spirit, you should say so.
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That's the problem! People think that the only ones who have problems with "whiners" are the employees.
If all of the detractors say the employees are unhappy, how could I be an employee???
The answer is no, I am not an employee and I'm not getting paid by them. I am an experienced traveler that knows the difference between a whiner and an actual complaint.
Delta has more complaints than Spirit exponentially. Some of this is due to the volume of their flights, but most of it is because they are so big it's hard to keep everyone happy all the time.
The bottom line is that every airline has flight cancellations, miscommunications, and human beings that work for them that are allowed to have a bad day. Treat people like you want to be treated, don't answer grumpiness with anger, and try to understand and forgive mistakes.
Spirit is trying to provide low cost travel services to people who would not be able to go visit grandma or a cousin or a dear friend due to lack of funds. They're not perfect and they make mistakes like everyone else.
If you have a legitimate complaint about the airline, post it. Nothing here so far has been even close to legitimate. All I see are people who try to bad mouth a company when they make the same mistakes every other airline makes.