One more story about my recent experience with eDreams (sorry for the long text but some details might be of interest for other users).
On September 27, 2011 I have booked through eDreams website my flight Moscow-Dunedin-Moscow. The cost of the ticket 3,205.64 euro has immediately been charged to my credit card. However, I received an e-mail with confirmed booking but saying that the ticket could not be issued due to pending payment. I have contacted the eDreams customer service to receive another e-mail saying
Dear Customer,
Thank you for getting in contact with eDreams.
We inform you that your booking 5FAZEO has been processed correctly and that your electronic tickets were sent to:
IKAROVIC@MPIA.DE AT 28SEP11 14:58 GMT
You can access your reservation through
www.checkmytrip.com. All you have to do is enter your booking reference and your last name.
Kind regards,...
Needless to say that on the
www.checkmytrip.com it was written
"This trip cannot be found. It may have been cancelled."
Then I started to receive strange e-mails from the above mentioned address
IKAROVIC@MPIA.DE. One of these tried to send me from Stutgart to Milano (the price is 113 euro) instead of Moscow to Dunedin (almost 3230 euro). Here you are:
Dear Mr. **********,
I am forwarding you the flight confirmation. There is a flight 14/10 from
Stutgart to Milano 15:15 and back 16/10 20:10 back the price is 113 euros.
I do not mind to buy it again, but I am sure it was a problem of the
system. What should I do?
Thank you
Best regards,
*** **********
---------------------------- Original Message ----------------------------
Subject: KAROVICOVA/IVA(ADT) 14OKT STR MXP
From: "EDREAMS (AGENTID03876549)" <emailserver2@pop3.amadeus.net>
Date: Wed, September 28, 2011 4:58 pm
To:
IKAROVIC@MPIA.DE
--------------------------------------------------------------------------
This document is automatically generated.
Please do not respond to this mail.
EDREAMS DATUM 28SEPTEMBER11
GRAF-ADOLF-PLATZ 15 BUCHUNGSNR 5Q7SDZ
40213 DUESSELDORF
TELEFON : 0180-555510501 KAROVICOVA/IVA
FAX : 0180-555510505
SERVICE VON NACH ABFLUG ANKUNFT
-------------- ------------------- --------------------- -------- -------
LUFTHANSA - LH 3196
FRE 14OCT STUTTGART DE MILAN IT 1515 1615
STUTTGART AIRPORT MALPENSA
NON-STOP TERMINAL 1 TERMINAL 1 DAUER 1:00
CHECK-IN BIS 1445 NICHTRAUCHERFLUG
BUCHUNG BESTAETIGT- L ECONOMY CLASS
AN BORD: ERFRISCHUNGEN
DURCHGEFUEHRT VON: C3 CONTACT AIR
FLUGZEUGEIGNER :C3 CONTACT AIR
VERKEHRSMITTEL:FOKKER 100
LUFTHANSA - LH 3197
MIT 16NOV MILAN IT STUTTGART DE 1500 1555
MALPENSA STUTTGART AIRPORT
NON-STOP TERMINAL 1 TERMINAL 1 DAUER 0:55
CHECK-IN BIS 1420 NICHTRAUCHERFLUG
BUCHUNG BESTAETIGT- L ECONOMY CLASS
AN BORD: ERFRISCHUNGEN
DURCHGEFUEHRT VON: C3 CONTACT AIR
FLUGZEUGEIGNER :C3 CONTACT AIR
VERKEHRSMITTEL:FOKKER 100
RESERVIERUNGSNUMMER LH/5Q7SDZ
KAROVICOVA/IVA TICKETLH/ETKT 220 5393051041
GESAMTSUMME DER TICKETS: 98.66 EUR
VERGESSEN SIE NICHT, IHREN GUELTIGEN AUSWEIS
ODER PASS MITZUNEHMEN
SONDERTARIF, KEINE AENDERUNG
ODER STORNIERUNG MOEGLICH.LASSEN SIE SICH DIE ABFLUGZEIT 48 STD
ELEKTRONISCHES TICKET, SIE MUESSEN IHRE BORDKARTE
AM ABFLUGTAG AM EINCHECKSCHALTER
DES FLUGHAFENS ABHOLEN
VOR REISEANTRITT VON DER FLUGGESELLSCHAFT ERNEUT BESTAETIGEN
FOLGENDER LINK FUEHRT ZU IHREM ONLINE-ROUTENPLAN:
<A HREF=
"HTTPS://WWW.CHECKMYTRIP.COM/CMTSERVLET?R=5Q7SDZ&L=DE&N=KAROVICOVA ">
WWW.CHECKMYTRIP.COM/CMTSERVLET?R=5Q7SDZ&L=GB&N=KAROVICOVA</A>
Finally, on October 1 I have received an e-mail saying that the ticket for my booking could not be issued. No explanation was given.
Finally, today after a phone conversation with an eDreams representative I have received an e-mail confirming that my reservation has been cancelled:
Dear Mr ********,
further to our phone coversation today, hereby we confirm that your flight booking (ref. 5FAZEO) was cancelled and the amount of 3205.64 EUR will not be charged on your account by the airline or by eDreams.
We apologize for any inconvenience this may have caused.
Kind regards,...
Again, the reason of cancellation was not explained to me. What is more important is that the total amount of 3205.64 euro WAS NOT refunded to my credit card!
Any suggestion how to proceed will be very welcome.