Poor Service by United Airlines (UA)
UA DID NOT respond to my letter dated September 1, 2011.
UA DID NOT respond to my letter dated September 20, 2011.
After those two letters were not answered, I wrote twice to this web site (the last time being on 10/4/11).
Yesterday, I received an email from Sagar Shimpi stating " Our reservations team will be happy to assist you further and can be reached toll-free at 1-800-864-8331."
I called the referenced toll free number at 11.50 AM on 10/10/11, and there was NO OPTION TO TALK TO ANYONE.
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