Quote:
Originally Posted by jimworcs
This is a child welfare issue and potentially dangerous.... you should focus your ire on the exposure of your child to risk, rather than the financial issues. You can sort out your compensation later. The child was in the care of AA and if they left the child to wander unaccompanied, they failed in their duty of care. I would strongly urge you to address this as a child protection issue
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I can't say that they left my child to wander and assume they did not. But they did put me in a situation where I could not meet my obligation to meet her at the gate and there was no one to confirm that they would inform her and the AA guardian/custodian where I would be located.
Also, my ire isn't focused on the financial issue. I received a voucher- that I don't believe was enough to compensate but whatever- but I received no assurance that the issue would be taken care of, that is that they would inform parents/guardians in the future of the proper necessary arrival time or keep someone on duty until there are no more flights incoming.