Mr. Baldanza,
I am a frequent flier that accrues in excess of 150K actual flight miles/year. For a quick trip to Chicago from NYC I decided to give your airline a try because the price was so attractive. I haven’t even flown yet but I can assure you that this has already been an absolutely miserable experience. The likelihood of me, my family or any of my direct reports flying on Spirit is non-existent going forward.
I spoke to a lady, Neeni (? Spelling) in customer service as I wanted to check in on-line. She lied to me. First she told me that I still owed $100. When I protested that I owed nothing she changed it to $10. I told her that I was going to pay nothing extra and she said that she would credit my account. I questioned as to whether she was crediting and not charging my account and she assured me that I would not be charged. BOLD FACED LIE! When I went to attempt to check in again there was an additional 10 dollar charge for a credit towards a future flight. There will be no future flight for me on your airline.. I told her that I needed to check in and print a boarding pass. She assured me that I would be able to print same. Again, your website didn’t allow me to print a boarding pass. I now have to arrive even earlier at LGA tomorrow to deal with that.
My confirmation code for tomorrow’s flight is ------
Mr. Baldanza, if we ran our business like Spirit runs their business, patients would expire and we would be out of business. I would rather walk than have to deal with your airlines again
Extremely disappointed customer,
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