[defensemn1]

Mr. Baldanza,

I am a frequent flier that accrues in excess of 150K actual flight miles/year. For a quick trip to Chicago from NYC I decided to give your airline a try because the price was so attractive. I haven’t even flown yet but I can assure you that this has already been an absolutely miserable experience. The likelihood of me, my family or any of my direct reports flying on Spirit is non-existent going forward.

I spoke to a lady, Neeni (? Spelling) in customer service as I wanted to check in on-line. She lied to me. First she told me that I still owed $100. When I protested that I owed nothing she changed it to $10. I told her that I was going to pay nothing extra and she said that she would credit my account. I questioned as to whether she was crediting and not charging my account and she assured me that I would not be charged. BOLD FACED LIE! When I went to attempt to check in again there was an additional 10 dollar charge for a credit towards a future flight. There will be no future flight for me on your airline.. I told her that I needed to check in and print a boarding pass. She assured me that I would be able to print same. Again, your website didn’t allow me to print a boarding pass. I now have to arrive even earlier at LGA tomorrow to deal with that.

My confirmation code for tomorrow’s flight is RBJ9VA

Mr. Baldanza, if we ran our business like Spirit runs their business, patients would expire and we would be out of business. I would rather walk to my destination than have to deal with your airline again.

Extremely disappointed customer,