Quote:
Originally Posted by jimworcs
Its irritating, but not sure getting two bottles of water, when you wanted more warrants a full blown expose
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A business class ticket from Buenos Aires to DFW can cost as much as $4,496 one way.
This post isn't really about the second bottle of water. It's about poor customer service. It's about a stingy system set up by a bunch of penny-pinching accountant managers that results in premium passengers getting less than they deserve, or would they might on other carriers. It's about AA's inability to control or compromise with their overly-power labor unions to the extent that that they can enact a system that rewards merit over seniority.
The recent international premium improvements on AA are warmly welcome, but it's really damage control and a matter of catch-up than anything meaningful in terms of metamorphosis. American Airlines is now the ONLY airline based in the United States that isn't able to achieve even modest profitability for a reason. Arpey spent years making a thousand petty cuts in all the wrong places while others were innovating and creating quality ancillary offerings, aggressively using M&A to their advantage, and dropping unprofitable routes. If AMR wants AA to become a market leader, it has to first seek out new leadership.