[Svet1ana]

Hello all

i tried to post a complaint on Luft hanza facebook page, but all my posts were deleted in seconds after they were added. Also I am wating for a respond to my complaint & refund request (to which i am undoubtedly entitled) for more then a week now and havent got a single word from them.

i booked a flight Dublin-Moscow-Dublin with LH throughout via Frankfurt. On my way back, 10/10/2011 Flight LH1449 from Moscow to Frankfurt was delayed for 1.5 hours, therefore i missed my connecting flight from Frankfurt to Dublin (LH982, 21:40). I had to stay in transfer zone for the whole night, as next flight to Dublin was only 10:10 next morning.

As they re-checked me in on the morning flight, noone told me that i am actually entitled for a food voucher & ticket refund, as the flight delay was more than 13 hours! and i had to miss my day at work. Only after I called home from my mobile, i found out that LH personell was supposed to offer me all that (as well as 2 free phone calls). After I approached them again, they gave me the food voucher (which was useless by that time as all food outlets were closed in duty free zone) & human rights brochure, in which it's clearly mentioned that i can get refund for my ticket.

After i finaly got home i submitted a complaint and a refund claim, it has been more then a week - there is no response. and as i already mentioned, they delete all complaints on their facebook page.

the names of the LH staff which was "really helpful" in NOT giving any information i was entitled to: Birsen Gundem (kinda customer relation person), clarke at registration desk 586 (10/10/2011 21:40-22:00), Joyce Darcoh, ticket sales coordinator. I asked to see the chief of shift 2 times, they kept on telling she was very busy. Only after my husband called me & i passed the phone to Birsen Gundem, he said a couple of nice things about LH in total & thretenned to sui them, i was given the business card of Joyce Darcoh.

All in all, this was my first & last flight with LH and i never had such a bad experience before with any airline. I would strongly recomend to whoever wants to try them out - think twice!