update
After my post appeared here, i ve got a reply from LH facebook team (coincidence? - i dont know). But here it is:
Hi Svetlana,
Lufthansa commented on their Wall post.
Lufthansa wrote: "Dear Svetlana, first of all I would like to inform you that your post was automatically marked by Facebook as spam and therefore you were not able to see your entire posts.
However, I am truly sorry that you did not receive a response until now. Therefore I contacted my colleagues from Customer Relations in order to inform them about your posts here on Facebook. They promised me to have a look into your case as soon as possible. In addition, I forwarded your feedback to my colleagues at the respective stations in order for them to avoid unpleasant experiences such as yours in the future. Please let me apologise on behalf of Lufthansa for any inconveniences caused to you.
I hope for your understanding that I had to delete your posts which included names of our staff members due to data privacy protection. Please be assured that everything is documented and has been forwarded! By the way: I suggest to delete your post, which mentioned your feedback reference number for your own security. With best regards, Christoph – LH Team"
See the comment thread
Reply to this email to comment on this post.
Thanks,
The Facebook Team
|