Complaint: Customer Service Delta is worse than ever
View Single Post
  #2  
Old Oct 24, 2011, 2:25 PM
Ombudsman Ombudsman is offline
 
Join Date: Feb 2011
Posts: 136
Default

Actually you're probably better off that Delta turned the bags over to FedEx as they are much more reliable than most delivery/courier services the airliness typically contract with to deliver baggage. Once I had a late bag delivered to my hotel and just happened to be in the lobby when it arrived. The driver reeked of cigarette smoke as did my bag. It was obvious he had been smoking in the vehicle and I'm sure all of the bags smelled of smoke like mine. I advised Southwest about the situation but I'm sure they did nothing about it.