Complaint: Canceled / Delayed / Overbooked delayed departure/missed connection
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Old Oct 31, 2011, 1:35 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Read this...

http://ec.europa.eu/transport/passengers/air/air_en.htm

This outlines your rights... you can ask the aviation authorities to investigate if Lufthansa can claim an exemption from Regulation 261/2004. The airlines are pushing the "exceptional" circumstances excuse, but even the volcano disruption last year was ultimately determined not exceptional and the airlines were required to pay out.

You can file your complaint, in English, on this form....

http://ec.europa.eu/transport/passen...nt_form_en.pdf

The aviation authority is listed here....

http://ec.europa.eu/transport/passen...ent_bodies.pdf

Don't give up, they rely on customer ignorance to get away with this. Incidently, after a delay they are required by law to advise you of your rights. If they did not do so, include this in your complaint.

Hope that helps...