My family 13 year old triplets my wife had bought tickets three months prior to fly from LAX to Houston then onto London Heathrow. We arived three hours early to LAX> Once we got there we said good bye to my mom and dad who had graciously taken time out of their day to take my family and I to the airport. When we got into the United line they moved us from one line to another. After putting us into the third line two hours had passed. I had called in the night before to confirm five seats. We got right to the front of the line and the agent told us no one else was going on this flight.....?>???? He then put us in a fourth line...the rebooking line, there we waited for 4 hours and when we got to the front I was blown away at how we were treated. They could not book us on another flight, we were treated totally with complete disrespect. They did not give us a flight and told us that we were not going to go anywhere and sent us home. I have since writen to Uniteds CEO Mr Smisek who has passed us from one person to another. 'We have dealt with another higher up by the name of Stacy King who is also giving us the runaround. We ended uo calling my ma and pa back to the airport and in the end did not go on our dream vacation to England. My wife had family there that had taken time off of work her parants were there waiting for us. We were treated line animals by all staff at the United desk. I cannot believe how we were treated. I want my voice to b heard regarding this horrible issue. Does anyone have any advise as to what I should do? Please help us......This should never happen to anyone again...thanks for listening all....DO NOT FLY UNITED OR CONTINENTAL...THEY PROVIDE HORRIBLE SERVICE ESPECIALLY OF OF LOS ANGELES INTERNATIONAL THEY ARE COMPLETELY DISORGANIZED HAVE NO RESPECT FOR THEIR CUSTOMERS. WE WERE TREATED HORRIBLY....STACY KING AND CEO MR. SMISEK ARE PASSING US AROUND LIKE ANIMALS NOW....THIS SHOULD NOT HAPPEN TO ANYONE
|