They sound like a complete nighmare....their reputation is poor. In future, I would choose another airline, but in the meantime you might try complaining to:
Civil Aviation Authority: Presidency of Civil Aviation
PO Box 1165
21431 Jeddah
SAUDI ARABIA Tel:+966 2 640 5000
Fax: +966 2 640 1025
Email:
feedback@pca.gov.sa
Website:
www.gaca.gov.sa