Complaint: Reservations Reservations for Unaccompanied Minors
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  #4  
Old Nov 4, 2011, 7:35 PM
NWAtix NWAtix is offline
 
Join Date: Nov 2011
Posts: 6
Exclamation Parent wrong; DL was right

Sorry honey, you ignored the line beneath the passenger name field, where there's a box to check if "The passenger is 14 or under. Please refer to the child travel guidelines and restrictions." The part 'child travel guidelines and restrictions' is a hot link to the rules. Anything after that is a direct result of failure to click a simple box. You messed up. You were careless. Thank goodness DL has the rules to protect your child, obviously you can't be trusted to take the care necessary to help them travel.

I'm an adult and even I avoid the last flight of the day on a connection when possible. So the kids get to ATL and their connecting flight is cancelled or they missed the connection, they're all alone in that huge airport because you were careless. Sounds like parental nightmare to me, while the airline did its due diligence to protect the kids. Airline employees sometimes make mistakes, they are only human, but this mistake was started by a parent who was too hurried to properly make the reservation online. Kudos, Delta!