The economy class seat rating, which you have as your #1 complaint, was only rated by one person on Skytrax. Hardly a reliable source and could possibly be from an insider. TripAdvisor also had one rating and it was 1/5 stars.
Do you know if you were on the Airbus A340 or the Boeing 767? The ratings for comfort on the 767 were considerably lower on other websites.
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