I guess just because I went to United after I purchased and gave them all my contact info and United gave me seat assignments and United gave me confirmation #'s and they knew I was a customer.
They really have no responsibility to inform me of a change at any time.
It sounds like The airline wants my money no matter who they authorize to sell tickets for them, then want no responsibility for those tickets sold.
I am not getting on the travel agents airplane I am getting on their plane.
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