One of the most frustrating things about airline Terms and Conditions are their one sidedness. These T&C's are very clear it is none refundable..and Question 8 only says they will try and accommodate you. Doesn't say if they don't you will be reimbursed.
You are in effect buying lottery tickets, to win the chance of sitting in your preferred seat. If you win the lottery, good.... if you don't, tough. The only remedy is not to fly with them again I'm afraid.
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