ripped off for a HUGE amount of $$
I have been a loyal Southwest traveler for years. Never again.
I made a res for my daughter to come home for Christmas, to the tune of $720, and she lost her job. I was going to fly down and help her drive back home (a 36 hour drive, by herself, after losing her job, mind you), and I found out that I couldn't use the fare. Only she can.
I explained that I was the one who paid for the ticket, and that I had lost my job also, along with her, but to no avail. They didn't care, just kept referencing the carrier contract.
This is my money. They stole it from me. My daughter isn't going to use this voucher, she just lost her job! They condemn all the other airlines for baggage fees and ticket change fees, but I would have been much better off if I had booked with another carrier, because I could use that money to go help keep my daughter safe on her drive home. And, no, I never got notice of this policy, although they email me all the time about their rewards program.
I will never fly Southwest again, and I will tell everyone I can think of what happened.
|