Crocky,
I’m so sorry to hear about your layover experience at ORD during your trip to Canada. Considering that you earned enough frequent flyer miles to book this trip, I can assume that you are an experienced traveler. Furthermore, I can also assume that you have your phone number and/or email associated to your frequent flyer account.
If those assumptions are true, the failure of United Airlines to notify you of a schedule change is extremely irresponsible. Schedule changes are absolutely necessary from time to time. Airlines generally contact you by using the same email address in which the original e-ticket was sent to. I suggest checking through your SPAM folders and ensuring that your email carrier and/or software is not to blame. Once you make that determination, you may decide to write in about your experience to United Airlines.
Unfortunately, you are unlikely to get any compensation for your stress. Most notably, this is because you arrived at your destination without disruption. The policy clearly states that the airline can make schedule changes without notice. Not fair, but certainly true!
Best of luck to you! Happy Thanksgiving. Enjoy the time with your family.
Matt
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