[Matt_FLL]

Hi Folks, I agree with you entirely. I am so sorry to hear about these stories with Southwest. Here are three steps to a resolution based on my experience which should work on any airline.

1. Pray for delay.
In most cases, even with a non-refundable ticket, you are entitled to a complete refund if your flight is significantly delayed (most cases 1.5 hours or more). This includes weather-related delays. Same is the case if your flight is cancelled. It's a bit of a workaround, but if you find yourself in that situation again, be on the lookout on the day of departure. If you see that the flight is delayed, call immediately and ask for a refund. Just make sure you do this PRIOR to departure. Some airlines like AA claim that you will lose the value of the ticket (even for the originally booked individual) if you cancel AFTER the aircraft has departed.

This is your best bet. It's quick, easy, and fairly painless. And you get cash back---not a voucher. It's especially helpful if you fly out of a major airport like JFK or MIA. Sometimes it feels like it's unusual to have LESS than a 1.5 hour delay.

If that does not work out..

2. Read the fine print. Check the fare rules of your ticket and learn about how the ticket can be reissued in your favor.

If the fine print is unfavorable...

3. Customer Relations is your best bet. If you had a legitimate hardship (e.g., lost job)--Explain. Sometimes they have a heart and offer you a voucher for the unused ticket which can be used against any name or new reservation. Sometimes they have a heart with a fee. They may charge you a change fee and provide the remaining balance on the ticket.


Hope this helps.

Matt