The attitude of airline staff is incredible...but the truth is, the airlines don't care. They have created a hostile atmosphere between staff and customer, taking a stance in which every complaint is seen as an attempt to "get something for nothing". A simple apology, taking the details and advising you that they will address the issue with the station manager or supplier would have been a perfectly adequate response. Instead, you got two sarcastic and hostile employees and I doubt that you will get anything more than a "cookie cutter" response. Pathetic.
|