Thanks Jim. I really get that things happen, but it seems that their is a system wide morale issue there. Most of the pilots and flight attendants are fairly nice, but seem overall exasperated and more than happy to commiserate with us passengers. I loved how one of the flight attendants I spoke to also mentioned that they have been complaining for years that they do not stock enough meals for the passengers who want to buy them. Also mentioned the US Airways CEO is the highest paid in the industry (I did not verify). I usually fly Virgin America in the US and love them, and have actually never filed any sort of complaint before too.
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