As you pointed out, this letter to US Airways has nothing to do with running out of food on a flight. It happens—right? It is a much larger issue about the attitude at a major airport.
Supervisors are supposed to resolve issues immediately at an airport.
Rose W. indicated that two people were at fault: You and a third-party vendor.
… And you’re supposed to walk away satisfied with that response?
In my eyes, you deserve a phone call apology from Rose and evidence that the station manager is addressing his/her staff to be more customer service-oriented. I have my fingers crossed that you will get more than just a canned apology letter from Customer Relations.
Keep us posted on their response.
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