Complaint: Customer Service BA632 – LHR to Athens on 6th November 2011
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Old Nov 25, 2011, 8:39 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Ok...

Not allowing you to upgrade was petty and ridiculous and would annoy me too.

However, ordering specialist meals in advance is so routine, it is astonishing that you do not know to do this, if you have travelled at all. There is no way an airline could carry the whole range of specialist meals, for religious or dietetic reasons without advance notice. It is unreasonable to expect this, and it is emphatically not an insult to your religion.

If you want to complain to the CAA, you can do it here.....

Send your complaint to:
Passenger complaints
Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE
Or call
020 7240
6061.


(although frankly, I would keep your powder dry for something a bit more substantial than this!!)